Shipping And Delivery
After receiving your treat order, we always aim to pack and send each order within 1-2 business days. However, during peak and especially busy business periods (i.e., Christmas), delays may occur ranging from 2-3 additional business days. Further, we will endeavour to let all customers know by adding a banner on our home page and sending out an email out to members and subscribers.
Nevertheless, whenever an order is one of urgency, please contact us and we will try our best to process the order as soon as possible!
Once an order is shipped, an email notification or SMS message will be sent to you containing a tracking number and an estimated delivery time frame.
For all orders, we provide a weight-based rate standard shipping with Australia Post for $10.50 on orders under 500g and $13.95 for orders over. Express shipping with Australia Post is priced at $13.50 for orders under 500g and $15.95 for orders over 500g.
All orders are sent from Brisbane, Australia and depending on where you are located, please allow from 7-10 business days to receive your order. If your order has not arrived after 10 business days, please contact us and we will contact Australia Post for information.
Here is an estimate of delivery time frames for different locations in Australia:
- Metro areas in Sydney, Brisbane, Canberra and Melbourne: allow 3-7 business days
- Metro areas in Adelaide, Northern Territory, Hobart and Perth: allow 4-9 business days
- All regional areas: allow 3-10 business days
We know that waiting more than a couple of days for your dog treats to arrive can be frustrating and invite you to please contact us with any concerns you may have at any time during this process.
Thank you for supporting our local, small business!